TEAM ARENA
Document ID: TA-R-001
Version: 1.0
Effective Date: 1 July 2026
INDOOR AIRSOFT RULES & SAFETY CODE
1. Purpose
This Rules & Safety Code sets out the mandatory safety and conduct requirements for all participants in Team Arena Indoor Airsoft activities.
Compliance with this document is a condition of participation.
Team Arena staff and referees have final authority on all safety and gameplay decisions.
2. General Safety Authority
Team Arena staff may at any time:
- stop gameplay immediately for safety reasons;
- remove any participant from play or premises without refund;
- interpret or enforce rules at their sole discretion;
- issue safety instructions that override all gameplay rules.
Safety decisions are final.
3. Eye Protection (Mandatory Rule)
Approved full-seal eye protection must be worn at all times in designated game areas.
Eye protection must remain on and correctly fitted at all times.
Removal of eye protection in a live game area is strictly prohibited.
If eye protection fogs or becomes dislodged, the player must immediately call "Blind" and leave the active area safely.
Any failure to comply will result in immediate removal from play.
4. Safe Zones
Safe Zones are designated areas where:
- magazines must be removed;
- replica weapons must be on safe and pointed in a safe direction;
- no firing is permitted under any circumstances;
- eye protection may be removed only if explicitly permitted by staff.
Any discharge of an Airsoft device in a Safe Zone is a serious safety breach.
5. Airsoft Device Handling
All Airsoft devices must be treated as loaded at all times.
Fingers must remain off triggers except when actively engaging targets.
Muzzles must always be pointed in a safe direction.
No reckless swinging or unsafe handling of equipment is permitted.
6. Chronograph Limits
All Airsoft devices must comply with Team Arena velocity limits as tested by staff.
Devices may be chronographed at any time.
Any device exceeding limits will be removed from play until adjusted or approved.
Staff decisions on compliance are final.
7. Minimum Engagement Distance
Minimum engagement distances may apply depending on weapon type and game mode.
Players must not intentionally fire at another player at unsafe close range where a minimum engagement rule applies.
Where unsure, players must call a surrender or refrain from firing.
8. Hit Registration
All players are responsible for honestly acknowledging hits.
A direct hit to any part of the body or equipment counts as a valid hit unless otherwise specified in a game mode.
Ricochets may or may not count depending on scenario briefing.
When hit, players must immediately call "Hit" and follow respawn or exit rules.
Dishonest play (not calling hits) may result in removal.
9. Blind Fire
Blind firing is strictly prohibited.
A player must have a direct line of sight to their target before firing.
10. Physical Contact
Physical contact between players is strictly prohibited.
This includes:
- pushing
- grabbing
- striking
- blocking with force
Any physical altercation will result in immediate removal.
11. Movement and Safety Awareness
Players must:
- move safely and avoid reckless running;
- remain aware of surroundings;
- avoid climbing on unsafe structures;
- take care on stairs, ramps, and obstacles;
- avoid unsafe leaps or dives.
12. Pyrotechnics / Special Devices
Only devices approved by Team Arena may be used.
Unauthorised pyrotechnics or devices are strictly prohibited.
13. Equipment Rules
Only approved Airsoft devices and equipment may be used.
Rental equipment must not be modified.
Damage caused by misuse may result in charges.
Staff may inspect equipment at any time.
14. Sportsmanship and Conduct
All participants must behave respectfully.
Prohibited behaviour includes:
- abusive language or behaviour;
- cheating or intentional rule breaches;
- aggressive conduct;
- intimidation;
- unsafe play.
Team Arena reserves the right to remove any participant for conduct issues.
15. Rental Equipment Rules
Where rental equipment is provided:
- it must remain within designated areas;
- it must be used only as instructed;
- it must be returned in the same condition (fair wear and tear excepted).
16. Hit Call Disputes
If a dispute arises:
- gameplay continues unless a marshal stops play;
- marshals have final authority on hit decisions;
- arguing with marshals may result in penalties or removal.
17. Emergency Stop
If any staff member calls "STOP" or activates a safety halt:
- all gameplay must cease immediately;
- players must remain still;
- instructions from staff must be followed without delay.
18. Injury Procedure
If a player is injured:
- call "Blind" or "MEDIC" loudly;
- cease all nearby firing;
- notify staff immediately;
- follow staff instructions.
19. Prohibited Conduct
The following are strictly prohibited:
- removing eye protection in game zones;
- firing in safe zones;
- intentional unsafe acts;
- physical violence;
- intentional equipment damage;
- ignoring staff instructions.
20. Final Authority
Team Arena staff have final authority on:
- safety decisions;
- rule interpretation;
- removal from play;
- game outcomes where disputes arise.
All decisions are final.
TEAM ARENA
Document ID: TA-R-002
Version: 1.0
Effective Date: 1 July 2026
TURBO TAG SAFETY & INFORMATION GUIDE
1. Purpose
This Safety & Information Guide explains the nature of the Team Arena Turbo Tag activity, the safety rules, and expected behaviour for all participants.
This document is provided to ensure participants and Responsible Adults understand the Activity before participation.
2. What is Turbo Tag?
Turbo Tag is a supervised indoor recreational activity designed for children and youth.
It involves:
- team-based games
- foam dart blasters
- running and movement through a purpose built arena
- structured gameplay led by Team Arena staff
Turbo Tag is designed to be low-impact and safe when rules are followed.
3. Supervision and Staff Authority
All games are supervised by Team Arena staff.
Staff may:
- stop games at any time for safety;
- issue instructions that must be followed immediately;
- remove participants from games or activities if necessary;
- adjust rules or gameplay for safety or fairness.
Staff decisions are final.
4. Safety Rules (Must Be Followed)
All participants must:
- follow staff instructions at all times;
- play fairly and safely;
- use equipment only as instructed;
- avoid rough or dangerous behaviour;
- respect other participants and staff;
- remain within designated play areas.
5. Prohibited Behaviour
The following is not allowed:
- pushing, hitting, tackling or physical contact;
- throwing equipment;
- intentional rough or unsafe play;
- climbing on unsafe structures;
- aggressive or abusive behaviour;
- deliberately ignoring staff instructions.
Participants engaging in unsafe behaviour may be removed from play.
6. Clothing and Equipment Requirements
Participants should wear:
- closed-toe shoes (mandatory);
- comfortable clothing suitable for running and movement;
- hair tied back if long;
Participants must not wear:
- loose jewellery;
- items that may cause injury or get caught during play;
- unsuitable footwear such as sandals or crocs.
7. Physical Nature of the Activity
Although Turbo Tag is designed to be low-impact, it involves physical movement.
Risks may include:
- slips, trips and falls;
- minor collisions with other players or obstacles;
- bruises, bumps or scrapes;
- sprains or strains;
- accidental impacts from foam darts;
- fatigue or overexertion.
These risks are significantly reduced when rules are followed.
8. Behaviour Expectations
Participants are expected to:
- play fairly and respectfully;
- listen to staff at all times;
- avoid rough or unsafe play;
- support a safe and inclusive environment for all players.
Persistent unsafe or disruptive behaviour may result in removal from the Activity.
9. Removal from Activity
Team Arena may remove a participant from play if they:
- behave unsafely or dangerously;
- repeatedly ignore instructions;
- engage in aggressive or inappropriate behaviour;
- damage equipment or facilities;
- cause risk to themselves or others.
No refund is required where a participant is removed for behavioural or safety reasons.
10. Medical Conditions and Wellbeing
Responsible Adults should ensure Team Arena is informed of any relevant:
- medical conditions
- allergies
- behavioural conditions
- physical limitations
This helps staff manage safety appropriately during gameplay.
11. Injury Response
In the event of injury:
- participants must stop playing immediately;
- inform a Team Arena staff member;
- follow staff instructions;
- first aid will be provided where appropriate;
- emergency services may be contacted if required.
12. Photography and Media
Team Arena may take photographs and video recordings during Turbo Tag sessions for promotional, marketing and operational use.
Unless otherwise advised in writing prior to participation, consent is assumed.
13. Personal Property
All personal belongings remain the responsibility of participants and their Responsible Adults.
Team Arena is not responsible for lost, stolen or damaged items.
14. Summary of Key Expectations
For clarity, Turbo Tag is:
- fun and active
- structured and supervised
- non-contact
- safety-focused
Participants must:
- listen to staff
- play safely
- respect others
- follow the rules at all times
15. Final Note
This Safety & Information Guide forms part of Team Arena's participation requirements and should be read in conjunction with the Responsible Adult Agreement.
TEAM ARENA
Document ID: TA-L-003
Version: 1.0
Effective Date: 1 July 2026
BOOKING TERMS & CONDITIONS
COMMERCIAL TERMS OF ENTRY AND PARTICIPATION
1. Definitions
Booking means a reservation for participation in an Activity at Team Arena.
Activity means any Team Arena recreational activity including Airsoft, Turbo Tag, or any other activity offered from time to time.
Participant means any individual attending or participating in the Activity.
Responsible Person means the individual making the Booking and responsible for payment.
Team Arena means Team Arena Limited.
2. Acceptance of Terms
By making a Booking, the Responsible Person agrees to be bound by these Terms and Conditions.
These Terms apply to all Participants attending under the Booking.
3. Booking Confirmation
A Booking is not confirmed until:
- Team Arena has received full payment or a valid deposit; and
- Team Arena has issued written confirmation of the Booking.
Team Arena reserves the right to decline or cancel any Booking prior to confirmation.
4. Pricing and Payment
All prices are stated in New Zealand dollars unless otherwise specified.
Payment terms:
- full payment or deposit is required at the time of Booking;
- remaining balances (if applicable) must be paid prior to participation;
- Team Arena may refuse entry if payment is incomplete.
5. Cancellations by Customer
Cancellations must be made by the Responsible Person.
Unless otherwise stated at the time of Booking:
- cancellations made more than 7 days before the Booking may be eligible for rescheduling or refund at Team Arena's discretion;
- cancellations made within 7 days of the Booking are non-refundable;
- failure to attend ("no-show") is non-refundable.
6. Rescheduling
Rescheduling requests are subject to availability.
Team Arena is under no obligation to reschedule a Booking, but may do so at its discretion.
Repeated rescheduling requests may be refused.
7. Minimum Numbers and Group Bookings
Where pricing is based on a minimum number of Participants:
- the minimum charge applies regardless of actual attendance;
- no reduction in price will be given for reduced group size.
8. Late Arrival
Team Arena operates on a scheduled timetable.
If a group arrives late:
- Activity time may be reduced;
- full payment remains payable;
- Team Arena is not required to extend session times.
9. Participant Requirements
All Participants must:
- complete the required waiver before participation;
- comply with Team Arena Rules and Safety Code;
- follow staff instructions at all times.
Team Arena may refuse participation to any individual who has not completed required documentation.
10. Behaviour and Removal
Team Arena may refuse entry or remove any Participant who:
- behaves in a disruptive, unsafe or abusive manner;
- fails to follow instructions;
- damages property or equipment;
- poses a risk to others.
No refund will be provided where removal occurs due to behaviour or safety concerns.
11. Safety and Operational Control
Team Arena reserves the right to:
- cancel, postpone or modify a Booking for safety, operational or staffing reasons;
- change Activities, game formats or rules where required;
- adjust session length or format where necessary for safety or fairness.
12. Liability for Damage
The Responsible Person is liable for any loss or damage caused to Team Arena property by Participants under their Booking resulting from reckless or intentional conduct.
13. Health and Safety
All Participants attend at their own risk and must comply with all safety requirements.
Team Arena may refuse entry to any Participant deemed unsafe to participate.
14. Photography and Media
Team Arena may photograph or record Activities for marketing, operational and promotional purposes unless otherwise agreed in writing prior to participation.
15. Privacy
Personal information is collected for booking, safety, legal and operational purposes in accordance with Team Arena's Privacy Policy.
16. Force Majeure
Team Arena is not liable for failure to perform obligations due to events beyond its reasonable control, including but not limited to:
- natural disasters
- power failure
- equipment failure
- staff illness or shortages
- government restrictions
- emergencies
In such cases, Team Arena may reschedule or issue credit at its discretion.
17. Governing Law
These Terms are governed by the laws of New Zealand.
18. Entire Agreement
These Terms, together with the applicable Participation Agreement and Rules & Safety Code, form the entire agreement between Team Arena and the Responsible Person and Participants.
19. Contact
All booking enquiries, cancellations and changes must be made through Team Arena's official contact channels.
TEAM ARENA
Document ID: TA-P-001
Version: 1.0
Effective Date: 1 July 2026
PRIVACY POLICY
COLLECTION, USE AND STORAGE OF PERSONAL INFORMATION
1. Purpose
This Privacy Policy explains how Team Arena Limited ("Team Arena") collects, uses, stores and protects personal information provided by customers and participants.
Team Arena is committed to protecting privacy in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
Team Arena may collect the following personal information:
- full name
- contact details (email, phone number)
- date of birth
- emergency contact details
- booking information
- waiver and participation records
- medical or safety information disclosed voluntarily
- photographs and video recordings (where applicable)
- payment or transaction information (processed via third-party providers)
3. How We Collect Information
Information may be collected when you:
- make a booking
- complete a waiver or participation agreement
- attend Team Arena premises
- communicate with Team Arena staff
- interact with Team Arena online booking systems or website
- participate in activities where photography or video recording is enabled
4. Purpose of Collection
Team Arena collects personal information for the following purposes:
- managing bookings and participation in Activities
- ensuring participant safety and operational management
- verifying age and eligibility where required
- maintaining legal and insurance records
- responding to medical or emergency situations
- communicating with customers about bookings or services
- marketing and promotional purposes (where consent applies)
- improving services and customer experience
5. Use and Disclosure
Team Arena will not sell personal information.
Personal information may be shared only where necessary with:
- authorised Team Arena staff and contractors
- emergency services in the event of injury or emergency
- payment processors and booking system providers
- legal or regulatory authorities where required by law
- insurers where required for claims or incident management
6. Storage and Security
Team Arena takes reasonable steps to protect personal information from:
- misuse
- loss
- unauthorised access
- modification
- disclosure
Information may be stored electronically in secure systems and retained for operational, legal and insurance purposes.
7. Retention of Information
Team Arena retains personal information for as long as reasonably necessary for:
- operational requirements
- legal obligations
- insurance purposes
- dispute resolution
After this period, information may be securely deleted or anonymised.
8. Access and Correction
Under the Privacy Act 2020, individuals have the right to:
- request access to their personal information
- request correction of inaccurate information
Requests can be made using Team Arena's official contact channels.
9. Photography and Video
Team Arena may capture photographs and video recordings during activities for:
- marketing and promotional use
- social media content
- training and operational purposes
Where required, consent for this use is obtained through the relevant Participation Agreement or booking process.
Participants or Responsible Adults may request exclusion from photography where reasonable and practicable.
10. Cookies and Online Systems
Team Arena may use cookies or similar technologies on its website and booking systems to:
- improve user experience
- analyse website usage
- manage bookings and sessions
Users may adjust browser settings to manage cookie preferences.
11. Third-Party Services
Team Arena may use third-party providers for:
- booking systems
- payment processing
- email communication
- data storage
These providers are selected based on reasonable security and privacy standards.
12. Overseas Disclosure
Some third-party providers may store data outside New Zealand. By using Team Arena services, you acknowledge and consent to this where applicable.
13. Data Breaches
In the event of a privacy breach that may cause serious harm, Team Arena will take reasonable steps to:
- contain the breach
- assess the risk
- notify affected individuals where required under the Privacy Act 2020
- notify the Privacy Commissioner where required
14. Marketing Communications
Team Arena may send marketing communications relating to:
- bookings
- promotions
- events
- new activities
Recipients may opt out of marketing communications at any time.
15. Links to Other Services
Team Arena may link to third-party websites or services. Team Arena is not responsible for the privacy practices of those external services.
16. Changes to This Policy
Team Arena may update this Privacy Policy from time to time. The latest version will always be available through official Team Arena channels.
17. Contact
For privacy enquiries, access requests or corrections, contact Team Arena via official communication channels.